When you proceed through the checkout, you enter the secure area of the website. The information entered by you will be encrypted (scrambled) and securely delivered to us.
We are doing all we can to provide a safe and secure environment in which to do Internet shopping, and so use a secure socket through which to safeguard your order.
Once your order is received, you will receive a confirmation email. We aim to process your order within 2-5 business days.
We accept orders from throughout the world, so we cannot give you an estimated delivery time - it really depends on where you live!
Fresh fruit products are made-to-order. Please allow a full 24 hours before items may be picked-up or delivered. Hand-delivery is only available during store hours. Please be sure to select a corresponding delivery date. Hand-delivery on fresh fruit products comes with an additional cost. If other items are also purchased with fruit a separate shipping fee will be assessed.
Insurance is not included. If you want this, please make a note on your order.
We check and package your order to protect it during delivery as best we can, but on the rare occasion, parcels have been damaged in transit. All products are checked throughly before being shipped. If there is concern for the safety of your order or if there is worry over melting while shipping you may request ice packs to be included with your order which may help keep the package cool while in transit. We are not responsible for damaged or melted product especially with molded chocolate items. If this happens, please go to your local shipping outlet and take the parcel, invoice and full packaging with you and file a claim. You may also be able to file a claim on-line with FedEX, USPS or UPS.
We will not ship packages Thursday-Saturday to keep your package from sitting in a warehouse over the weekend. All shipments will be sent out at the beginning of the week.
Please note, we do not accept returns or refund on goods that have been opened/used or melted.
Any order being shipped to an address other than the billing address listed will be contacted to confirm the order before shipment.
The contents of speachfamilycandy.com are copyright protected. You may use the materials for your own personal, non-commercial use. You must not modify the material and you must retain all copyright and other identifying markings on the materials (and so acknowledge the source) should you choose to use them. You must not use the materials for public display or further distribution without the prior express written permission from the President of Speach Family Candy Shoppe, Inc.
All of our products are manufactured, packaged and displayed on shared machinery and fixtures with peanuts, nuts, wheat, soy and cocoa. Although we clean and sterilize our equipment, cross contamination is possible. Industry standard is for all our labeling to include this allergy warning!
We love feedback, good and bad. If something about this site or ordering process bugs you, then please tell us. If you enjoyed an aspect of the site or any of the products, please share that with us. EMAIL
We use authorize.net as our payment gateway so your purchases will always be safe and your personal information will always be protected. For more information on our payment gateway visit www.authorize.net.